Questions?
Always welcome.

No appointments, no gatekeepers and no fee — a question sent to us is read by a person who has been where you are.

Ask Us

There is no such thing
as too small a question

Most of what stops a Ukrainian family is not a hard decision — it is a small unknown nobody thought to explain. What a transcript is supposed to look like. Whether a test score is good. What the word “waiver” means on a form that will not let you continue without it. Those questions feel embarrassing to ask out loud, which is exactly why they go unasked for months.

So write it badly. Write it in Ukrainian, write it at two in the morning, write it with no context and half a screenshot. We would far rather untangle a confusing message than have you sit on a question for a term.

Write to Us

Our Story

Built one question at a time

USUFU was never planned as a website. Every part of it started as something one person could not find an answer to — and then a second person asked the same thing.

The first question

How do I even start?

It came from inside one family, and there was no good answer. The information existed, but in English, scattered, and written for someone who already knew the vocabulary. The honest answer at the time was: you read for six months and hope you did not miss anything.

The second question

What is my grade in their system?

Answering it once meant explaining the whole conversion by hand. Answering it twenty times meant building a calculator instead — the first tool on this site, made because the same message kept arriving with a different name on it.

Then the money

We cannot afford this, can we?

This was the question that ended conversations early, and it was usually wrong. Explaining need-blind admissions and full-need aid one message at a time was hopeless, so the aid dataset came next — every school's real policy for internationals, with its source and the date we checked it.

Then the paperwork

My documents are gone. Is that the end?

The hardest messages to answer, and the ones that most needed a real answer rather than sympathy. The visa guide, the backward-scheduler and the record helper all exist because of families who wrote in with something missing and no idea whether it disqualified them. It usually did not.

Then the language

Can my mother read this too?

One line in one message, and it reshaped the entire site. Every guide, tool and answer now exists in Ukrainian as well as English — because the person deciding whether a family can do this is often the parent, and the parent does not always read English.

The question you have now

Whatever it is, send it

Nothing here was written in advance and nothing was invented. If something on this site is unclear, or something you need is missing, that is not a failure of yours — it is the next thing we have not built yet. Tell us, and it usually gets built.

What to send us

As much or as little as you have. A grade level and a country is enough to start; a screenshot of the form that is blocking you is even better. Ukrainian or English, either is fine, and there is no template to follow.

How we answer

A person reads it and replies — there is no bot, no ticket number and no queue position. We are students and volunteers doing this around our own coursework, so an answer takes as long as it takes; if a question needs checking against an official source before we answer it, we would rather be slow than wrong.

What we cannot do

We are not an agency, a law firm or an admissions office. We will not fill in an application for you, contact a university on your behalf, or promise you a place, a scholarship or a visa — nobody honest can. What we can do is make sure you understand every decision before you make it, and point you at the source that settles it.

Ready when you are

One message is enough. There is no wrong way to start it.